Frequently Asked Questions at Altavista Animal Clinic
Got questions? We’ve got answers. Find quick, clear responses to the most common questions we hear about appointments, services, payments, and more.
Read Our Altavista Animal Clinic FAQs
What types of animals do you treat?
We primarily care for dogs and cats, but feel free to contact us if you have questions about services for other pets.
How do I refill my pet’s prescription?
You can request a refill online through our Medication Refill Request form. We’ll contact you when your prescription is ready for pickup. You may also request a medication refill through the PetDesk app or call/text the clinic.
What payment options do you accept?
We accept all major credit cards, debit cards, cash, personal checks, CareCredit, and Cherry. Visit our Payment Options page to learn more.
Do you offer wellness plans or pet insurance?
While we do not offer in-house wellness plans, we’re happy to work with your pet insurance provider. Our team can help with any paperwork needed for reimbursement.
How do I become a new client?
Welcome! Simply call our clinic or fill out the New Client Form on our Forms page. We look forward to meeting you and your pet!